Shipping and Returns

RETURNS/EXCHANGES

In-store returns:

If you purchased an STLO product at a store or through a third party, please refer to the seller for return policy information. We are unable to accept returns on items purchased through a retail or third party location.

Online Returns:

To be eligible for a return your item/order must meet the following criteria:

  • Item must be unused and in the same condition that you received it
  • It must be accompanied by the original packaging and tags
  • You have 10 days to return the product

To return an item, e-mail customerservice@shinethelighton.com with the following information:

  • Name
  • Order number
  • Refund or exchange
  • Items being returned
  • New size requested (if applicable)

Online Exchange:

To be eligible for an exchange your item/order must meet the following criteria:

  • Item must be unused and in the same condition that you received it
  • It must be accompanied by the original packaging and tags
  • You have 10 days to return the product

If you are exchanging an order, please indicate the following in your email:

  • Name
  • Order number
  • Refund or exchange
  • Items being returned
  • New size requested (if applicable)

* A return request email must be sent to customerservice@shinethelighton.com (DO NOT send an item back before receiving a response.)

* All garments are subject to inspection.

* The customer is responsible for return shipping costs, however, if you opted for an exchange, STLO will cover the costs to ship you the replacement package.

Fitting Issue: In the event the item does not fit you are welcome to send it back and try another size. The customer will be responsible for paying for the shipping costs for returning the item and STLO will cover shipping of the new item back to the customer.

Damaged Item: Our quality control is taken very seriously, but on the occasion, you receive a damaged or defective product we will gladly replace it. Please contact us at customerservice@shinethelighton.com and include a picture and description of the damage.

Refunds

The customer is responsible for shipping the item back at their own expense. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and your method of payment will be refunded. Alternatively, you can receive a store credit towards your next order.

*Refunds can be for money back or store credit

* Depending on your banking institution it may take a few days for the transaction to process and post to your account.