Can I change my order?
Once an order is placed, it’s submitted directly to our warehouse in order to ensure the fastest possible delivery time. As such, we are unable to accommodate any changes to an order after it’s been submitted.
How do I know what size to order?
For information on sizing and measurements, please consult the sizing charts located on all our product pages.
What are my payment options?
We accept Visa, MasterCard, Visa Debit and PayPal. We are unable to split payment between credit cards.
Is my card charged immediately?
Your card will be charged immediately upon submission of your order.
What happens if an item is out of stock or no longer available?
You will be contacted by an STLO associate within 24 hours if your order is either out of stock or no longer available. At that time you will be given information as to when your original product will become available, as well as the option to refund or exchange the product.
If you purchased an STLO product at a store or through a third party, please refer to the seller for return policy information. We are unable to accept returns on items purchased through a retail or third party location.
All items purchased through the STLO website are eligible for return under the following conditions:
- Return must be made within 5 days of the delivery date
- Merchandise must be unworn and unwashed
- Hangtags must be attached and unregistered
* We are unable to accept a return/exchange the item if the STLO QR code for the item has already been registered.
* A return request email must be sent to firstname.lastname@example.org (DO NOT send an item back before receiving a response.)
* All garments are subject to inspection.
* The customer is responsible for return shipping costs, however, if you opted for an exchange, STLO will cover the costs to ship you the replacement.
If you are unhappy with your original order, you may exchange it for anything still available on the STLO website.
Once the returned tracking number or receipt of return has been received, you will be notified via e-mail that your refund has been processed.
* Depending on your banking institution it may take a few days for the transaction to process and post to your account.
How long will it take to receive my order?
Orders are processed and shipped within 2-7 business days. Delivery times vary depending on location.
How are orders shipped? What couriers do you use?
All orders are shipped standard via ground delivery postal service. We use the most economical carrier for each order, and offer complimentary shipping on orders over $100 (before tax) within Canada. If you’d like to track your order you can do so through the couriers’ website.
Are orders shipped daily?
Our distribution centers are closed on weekends and all statutory holidays. If you have questions about the delivery date of your order, email us at email@example.com
Can I expedite my order?
If you wish to expedite your order please email us at firstname.lastname@example.org and an associate will get in contact.
What are the exact shipping costs?
Shipping costs vary due to the difference in size, weight and destination of each order. Your shipping costs will calculated during checkout, and will update automatically prior to the completion of your order.
How do I know once my order has been shipped? How do I track my order?
Once your order has been shipped, you’ll receive an email containing a tracking number. If you don't receive this email within two days of placing your order, please email us at email@example.com.
Who pays for customs charges?
Customers are responsible for customs taxes or duty charges on orders shipped outside the United States and Canada.
PRIVACY & SECURITY
Is my personal information secure?
All transactions are completed on a secure server and bolstered by SSL encryption. We’ve taken strict measures to ensure all information received is safe and secure from unauthorized access and use.
How do you choose your partner organizations?
We put a lot of thought into out partner organizations. Because each STLO collection focuses on a specific social cause, we seek out organizations with dedication and proven experience surrounding the particular issue on which we’ve decided to shine a light.
Are you a non-profit company?
STLO is a B-Corp company. We believe wholeheartedly in the intersection of business and social responsibility and conduct ourselves accordingly in our every endeavor. Our manufacturing process is environmentally friendly, our products are made locally and part of the proceeds of each sale is donated to one of our partner organizations. We hope to serve as a model of how one can marry business and social impact without sacrificing on either side.
How do I get in contact with STLO if I'm interested in partnering?
We are always interested in hearing from others who share our passion and believe in our mission. If you would like more information about current partnership opportunities please contact us at firstname.lastname@example.org.
Do you have events? How can I attend?
Throughout the year STLO both hosts and takes part in a variety of events. Stay up to date with everything STLO by following our media page (To be linked to the media page).
Is it possible to book or organize an STLO event?
If you are interested in having STLO speak at your school, camp, business or organization we will do our best to make it happen. We are dedicated to spreading awareness and try to do so at any chance possible. Please contact us at email@example.com.
Who are the people behind STLO?
Discover the STLO story here (To be linked to our story page).
Information We Collect
We may require Customers who visit our Website and purchase products on our Website (collectively the "Service") to give us contact information, which may include but is not limited to the Customer's name, company name, address, phone number, email address, cookies, IP logs, billing information, billing name and address, credit card number, and other information as detailed below under "Personal Information" (collectively "Personal Information"). Besides the Personal Information, we may also collect other information regarding your use of the Website. From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. You can opt out of providing this additional information by not entering it when asked or not using the Website, although not providing it may hinder your ability to use the Website.
You may also have the ability to update or remove your Personal Information by logging into the Website and editing your Personal Information within your profile (to the extent one exists). However, archival or backup copies of said information will not cease to exist and STLO INC. shall not be liable for any problems in this editing process.
Information collected is used to provide and maintain the Website and is used at STLO INC. discretion. This Information can also be used to contact you to further discuss interest in our company, the services we provide, and to send information regarding STLO INC, its partners, its products and other activities such as promotions and events. You may be invited to receive email correspondence by providing an email address. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as STLO INC., in its sole discretion, deems reasonable.
STLO INC. may also email (or send via other methods) information regarding updates to the Website, newsletters, advertisements, or other correspondence. You will have an opportunity to unsubscribe to any emails or mailings by clicking on an "unsubscribe" hyperlink contained in such promotional emails or by emailing us at firstname.lastname@example.org. Despite unsubscribing from such list, STLO INC. may send confirmation emails if you order online and may need to contact you by phone, email or regular mail with questions or issues concerning your order. Any opt-out by you is not deemed valid until processed by STLO INC. STLO INC. shall not be liable for problems arising from the opt-out procedure.
We acknowledge that you have the right to control how your Personal Information is collected and used.
The type of Personal Information that may be collected or submitted to STLO INC. includes, but is not limited to the following:
- Your name, current address, age group, email address, telephone/cell phone number and fax number;
- Information about your visit to the Website, which includes the date and time of your visit, the pages accessed and the documents retrieved;
- The type of browser used when you visit our Website, and
- Any personal correspondence, which includes emails
- Other information you provide is not required by us but may assist with responding to your request more effectively.
Why Do We Collect Personal Information?
STLO INC offers various products and services to our Customers and also strives to meet the needs of our Customers. We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.
The Personal Information We Collect From You
All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with STLO INC., including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.
You have the right to anonymity and do not have to supply us with information. However, if you choose not to provide the information and we need to fulfill your request for a specific product, we may be unable to provide you with that requested product.
Keeping a Record of Personal Information
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns.
We may hold Personal Information for the following purposes:
- Internal accounting and administration;
- To supply you with information about your account including regular statements;
- To respond to inquiries;
- Enhancing customer service, product options and to improve product performance;
- Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;
- To administer sales records;
- To provide information about us, our products, services and special offers; and
- To analyze our website usage.
Occasionally we require organizations outside STLO INC. to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.
Our Disclosure of Your Information/Security
Although STLO INC. uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.
The following describes some of the ways that your Personal Information may be disclosed and you expressly agree that your Personal Information may be disclosed by STLO INC. in the following ways:
- Advertisers. We may internally gather data across all of our Website's visitors and keep a record of your usage habits. As a result, we may disclose some limited, non specific Personal Information to third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, address and telephone number are NEVER disclosed to advertisers.
- Cookies. When you visit the Website, our server may attach a small data file known as a "cookie" to your hard drive. This enables us to analyze usage patterns on our Website in order to tailor it to our users' needs. Cookies are safe and cannot be used to deliver a virus. Cookies only identify your computer to our servers when you visit our Website. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer's hard drive by adjusting your Internet browser. Without accepting a Cookie, you can browse through our site, but you will be unable to establish a shopping cart session and make a purchase on-line.
- Legal Requests: STLO INC. may lawfully disclose your Personal Information for law enforcement or regulatory purposes.
How We Manage Your Personal Information
You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you.
As far as permissible under law, STLO INC. accepts no responsibility for the unauthorized access of Personal Information held by STLO INC.
The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. www.shinethelighton.com is not directed at children under 13, and does not knowingly collect any personal information from children under 13.
Changes to Our Privacy Statement
From time to time, it may be necessary for us to review and revise our privacy statement. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the STLO INC. website at www.shinethelighton.com.
How To Contact Us If You Have A Problem Or Complain
If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information STLO INC. holds, for what purposes, and how we collect, hold, use and disclose that information, please contact STLO INC at info@STLO.com